Policies

Returns & Refunds

We want you to be happy with what you receive. Here is what you can return, and how.

Last updated: 11 September 2026

Return window

You may return eligible products within 14 days of the delivery date.

What can be returned

Unopened, sealed and in original condition. For hygiene reasons, opened cosmetic products cannot be returned unless faulty.

Products must be unopened, with the seal intact and in their original packaging.
For hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged unless they are faulty or arrived damaged.
Bundles are treated as a single order line: the full bundle must be returned to qualify for a refund.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, including any return cost.

How to start a return

Email us at contact@dubientdesigns.com with your order number and the reason for the return.
We will confirm eligibility and provide return instructions.
Package the product securely in its original packaging and send it back as instructed.

Unless the item is faulty, damaged or incorrect, return delivery costs are the customer's responsibility. We recommend using a tracked service, as we cannot refund items that do not reach us.

Refunds

Refunded to the original payment method once the return is received and checked. Please allow up to 10 business days for the refund to appear on your statement after we confirm it, depending on your bank or card issuer.

Reactions and sensitivities

Every skin is different. We always recommend a patch test before first use. If you experience irritation, discontinue use. Opened products cannot be returned on the basis of a skin reaction, but please do contact us — we want to know.

Your statutory rights

Nothing in this policy affects your rights under Singapore consumer protection law, including the Consumer Protection (Fair Trading) Act.

Questions about this policy? Email contact@dubientdesigns.com or visit our contact page.

What can be returned

Unopened, sealed and in original condition. For hygiene reasons, opened cosmetic products cannot be returned unless faulty.

Products must be unopened, with the seal intact and in their original packaging.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged unless they are faulty or arrived damaged.

Bundles are treated as a single order line: the full bundle must be returned to qualify for a refund.

How to start a return

Email us at contact@dubientdesigns.com with your order number and the reason for the return.

We will confirm eligibility and provide return instructions.

Package the product securely in its original packaging and send it back as instructed.

Unless the item is faulty, damaged or incorrect, return delivery costs are the customer's responsibility. We recommend using a tracked service, as we cannot refund items that do not reach us.